Grounded in a legacy of community-oriented banking for more than 200 years, Financial Institutions, Inc. (the “Company,” “we” or “our”) is an innovative financial holding company headquartered in Western New York serving a mix of consumer, business, municipal, healthcare, not-for-profit and fintech customers through a network of subsidiaries, including Five Star Bank and Courier Capital, LLC. With a deeply experienced leadership team, diverse and talented Board and engaged employee base, our strong corporate culture is defined by our HEART values to be humble, empowered, ambitious, resilient and transparent at all times and is embraced throughout the Company. We understand that by keeping people at the heart of everything we do, our team, customers, communities and shareholders will thrive. Simply put – we ensure the point is you.

Five Star Bank provides consumer and commercial banking and lending services to individuals, municipalities and businesses through banking locations that spans Western and Central New York, as well as through a Mid-Atlantic commercial loan production office ("LPO") serving the Baltimore and Washington, D.C. region and an LPO in Syracuse, N.Y. In addition, the Company leverages Five Star Bank’s existing operational capabilities and ongoing digital investments to provide Banking-as-a-Service, or BaaS, to fintech and non-bank financial customers. Courier Capital, LLC offers customized investment management, financial planning and consulting services to individuals and families, businesses, institutions, non-profits and retirement plans.

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Exceptional and results-driven community bank with strong retail and commercial franchises

  • Serving financially stable Upstate New York markets and well-positioned for growth in Buffalo and Rochester.
  • Launched commercial lending platforms in Baltimore, MD serving the Mid-Atlantic region and in Syracuse, NY serving Central New York.
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Disciplined credit culture with strong credit quality

  • From 2008 through 2023, year-end non-performing assets made up between 0.17% to 0.58% of total assets, while annual net charge-offs to average loans ranged from 0.14% to 0.54%.
  • Indirect auto lending is a core competency with attractive risk-adjusted return profile and consistent results though several economic cycles.
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Fee-based businesses diversify revenue and complement core banking franchise

  • Well-regarded investment advisory firm supports noninterest income and has been enhanced by acquisition in recent years.
  • Banking-as-a-Service, or BaaS, presents additional fee-based revenue opportunities.
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Complementary fintech and digital partnerships driving exceptional digital experiences

  • BaaS enables fintechs to offer banking products and services to their end customers.
  • Presenting new fee-based revenue opportunities through service, interchange and other fees.