Grounded in a legacy of community-oriented banking for more than 200 years, Financial Institutions, Inc. (the “Company,” “we” or “our”) is an innovative financial holding company headquartered in Western New York serving a mix of consumer, business, municipal, healthcare, not-for-profit and fintech customers through a network of subsidiaries, including Five Star Bank, SDN Insurance Agency, LLC, Courier Capital, LLC, and HNP Capital, LLC. With a deeply experienced leadership team, diverse and talented Board and engaged employee base, our strong corporate culture is defined by our HEART values to be humble, empowered, ambitious, resilient and transparent at all times and is embraced throughout the Company. We understand that by keeping people at the heart of everything we do, our team, customers, communities and shareholders will thrive. Simply put – we ensure the point is you.

Five Star Bank provides consumer and commercial banking and lending services to individuals, municipalities and businesses through a branch network that spans Western and Central New York, as well as through a Mid-Atlantic commercial loan production office serving the Baltimore and Washington, D.C. region. In addition, the Company leverages Five Star Bank’s existing operational capabilities and ongoing digital investments to provide Banking-as-a-Service, or BaaS, to fintech and non-bank financial customers. SDN Insurance Agency, LLC provides a broad range of insurance services to personal and business clients. Courier Capital, LLC and HNP Capital, LLC offer customized investment management, consulting and retirement plan services to individuals, businesses, institutions, foundations and retirement plans.


Image of hands holding the world

Exceptional and results-driven community bank with strong retail and commercial franchises

  • Serving financially stable Upstate New York markets and well-positioned for growth in Buffalo and Rochester.
  • Launched commercial lending platform serving Baltimore and Washington, D.C. region in early 2022.
Image of a Bank

Disciplined credit culture with strong credit quality

  • From 2008 through 2021, year-end non-performing assets made up between 0.17% to 0.58% of total loans, while annual net charge-offs to average loans ranged from 0.16% to 0.54%.
  • Indirect auto lending is a core competency with attractive risk-adjusted return profile and consistent results though several economic cycles.
Image of a computer with gears

Fee-based businesses diversify revenue and complement core banking franchise

  • Leading full-service insurance agency and two well-regarded investment advisory firms support noninterest income and have been enhanced by bolt-on acquisitions in recent years.
  • Banking-as-a-Service, or BaaS, presents additional fee-based revenue opportunities.
Image of a computer with statistics

Complementary fintech and digital partnerships driving exceptional digital experiences

  • BaaS enables fintechs to offer banking products and services to their end customers.
  • Creating new fee-based revenue opportunities through service, interchange and other fees.